IT Governance | PMO & Business Transformation | Banking & Regulated Environments
Transformation and governance leader with 20+ years bridging IT, operations, and business in regulated and large-scale organisations. From Lean Portfolio Management at Farfetch to cross-functional strategy execution at Spotify — I turn strategic intent into operational reality.
Each role includes expandable AI context — the real story behind the bullet points.
Situation: Regulated privacy tech SaaS scaling toward €100M ARR, needing operational excellence and cross-functional alignment.
Approach: Built KPI governance, execution cadences, and budget management tied to strategic priorities in a GDPR-sensitive environment.
Lessons: "Scaling in regulated tech requires governance that enables speed, not governance that slows it down."
Situation: Large energy company (5,000+ employees) needing organizational effectiveness across 5 BUs and Corporate Center.
Approach: Combined traditional org development with modern tools — network analysis via Kumu and Neo4J, AI-first approaches to map dependencies.
Lessons: "Network analysis reveals the organization you actually have, not the one on the org chart. That's where the real intervention opportunities are."
Situation: Platform Mission at Spotify spanning User Platform, Fraud, Productivity & Engineering, and Security — 400+ people per Studio needing strategy alignment and operational excellence.
Approach: Redesigned governance frameworks, led platform migration (Jira DC→Cloud), owned the full strategy-to-execution cycle: annual planning, OKRs, HC planning, budgeting.
Lessons: "At Spotify's scale, the operating system is the strategy. If the cadences, governance, and alignment mechanisms aren't right, even brilliant strategy gets lost in translation."
Situation: Farfetch (luxury e-commerce unicorn, 5,000+ employees) needed a strategic backbone to manage portfolio governance across all of F-tech.
Approach: Built the Lean Portfolio Management system from scratch. Implemented OKRs organization-wide. Led the transition from chaotic project management to structured portfolio governance.
Key Result: +37% improvement in final delivery rate through process redesign and portfolio governance.
Lessons: "LPM isn't just a framework — it's the operating rhythm that connects strategy to execution. When you build it right, the organization starts making better decisions naturally."
Situation: One of the world's largest banks (80,000+ employees). Patricia built a 15-year career spanning software development through transformation leadership.
Approach: Progressive career that started in engineering (Natural, Cobol, SAP) and evolved into business architecture, governance design, and organisational transformation. Led agile transformation efforts that culminated in the E-finance Award 2018.
Career Arc: "From software developer to transformation leader at one of the world's largest banks. My career arc reflects a consistent pattern: enter complex organisations, understand their operating system, and redesign it for scale, alignment, and performance."
Lessons: "15 years in banking taught me that transformation in regulated environments requires patience, precision, and deep respect for the constraints that exist for good reasons."
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